Frequently Asked Questions
General Questions
What areas do you serve?
We serve Ontario's Golden Horseshoe. We cover Wellington-Guelph north to Collingwood, east to Oshawa and south to Niagara Region. And everywhere in between!
Is your equipment warrantied?
Yes, all equipment comes with a manufacturer's warranty and we offer one (1) year labour warranty.
Security Cameras
Can I view my cameras remotely?
Yes, all our camera systems come with remote viewing capabilities via smartphone apps or web interfaces.
How much storage do I need?
The amount of storage depends on the number of cameras, recording settings, and how long you want to keep footage for. We offer both local storage solutions (NVR) and cloud options, which can be customized based on your needs.
Do you provide maintenance for the camera system?
Yes, we offer ongoing maintenance plans and technical support to ensure your cameras continue functioning optimally.
Are the cameras weatherproof?
Definitely! We only install cameras that are designed to withstand the elements, with durable, weatherproof housing to protect against rain, snow, and extreme Canadian temperatures.
Security/Alarm Systems
How much does a security system cost?
The cost of a security system will vary based on the equipment you choose and your monitoring plan.
How long does installation take?
Installation time depends entirely on the size of the property and system complexity.
Can I upgrade my system in the future?
Absolutely! We offer easy upgrades to fit your evolving needs, whether you want more cameras, sensors, or smart home features.
What happens if the alarm goes off?
If the alarm is triggered, our monitoring team will immediately notify you and dispatch authorities if needed.
Is there a backup if the power goes out?
Yes, our systems include backup power solutions to ensure continued access in case of power failure.
Do you provide maintenance for alarm systems?
Yes, we offer ongoing maintenance plans and technical support to ensure your home or business security system is working correctly. We can even take care of annual battery changes for wireless devices.
Are your security systems pet-friendly?
Yes! We offer pet-friendly motion detectors that ignore most pets to help prevent false alarms.
Access Control
What types of credentials can be used for access?
You can use keycards, PINs, biometric scans or even cellphones for access.
Can the system be integrated with other security systems?
Yes, our systems can integrate with video surveillance, alarms and other security techology.
Is there a backup if the power goes out?
Yes, our systems include backup power solutions to ensure continued access in case of power failure.
How secure are biometric systems?
Biometric authentication is highly secure, with features like facial recognition and fingerprint scanning providing an added layer of protection.
Do you provide maintenance for the access control system?
Yes, we offer ongoing maintenance plans and technical support to ensure your access control system continues to function optimally.