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  • Writer's pictureRobin Larkin

7 Questions to Ask When Choosing a Security Company

Choosing a company to provide security and surveillance for your home or business can be

daunting. How do you know who is reliable? Are they really reputable and trustworthy? Will I get my moneys worth?

Here are some questions to ask to help you choose the right security company - a company's willingness to answer can give you insight into how they work as a business.


1. Can you share previous customer testimonials?

This one feels like a no-brainer. Ask to see testimonials from previous customers, or search online for company reviews. Reviews highlighted on a company's website might be a lot different from reviews they've received on places like Google or the Better Business Bureau. Further, if the security company you are considering is unable or refuses to produce valid and positive customer reviews, it is time for you to move on to another company.

2. How long have you been in business?

While new, honest businesses are constantly popping up, it takes more than just fancy equipment and sales pitches to properly protect a home or business. Proper licenses and training are important, as is experience. By partnering with a company without adequate experience, you could be putting yourself at risk for a one-size-fits-all type of security system, which probably isn't going to suit your life. Established businesses can have experience, but be open to considering new businesses that are owned and operated by experienced professionals.

3. Can I see your licenses and warranties?

There is no license requirement to own a home/business security company in Ontario, except for an Ontario Business License. However you want to choose a reliable and trustworthy company, which goes back to asking for reviews and testimonials. Product warranties will vary from company to company but if a company is not willing to share warranty information, that could be a red flag. Reputable companies are much more likely to share the warranties and guarantees they offer on their products and services.

4. Can you tell me about your customer support?

The answer to this question will give you some insight into how a company treats their clients. Are there contact options readily available? Does someone answer when you call? Will someone be available after-hours if necessary? The more open a company is to you reaching out to them, the better. Choosing a smaller local company (like us!) has benefits like excellent service you will receive. Plus, if you are having problems its easier for a local company to send out a representative instead of being added to a service waiting list.

5. What are the terms of my contract?

Most security companies to operate on a contractual basis. Always take the time to thoroughly read any contract you may be provided and don't be afraid to ask any questions you may have. A reputable company will answer those questions or even walk you through the contract. If you have the feeling they're not being entirely honest, it may be worthwhile to do some research and see if you are being taken advantage of.

6. If I move, can my system move with me?

This is especially important if the company requires you to purchase the equipment from them in order to have it installed. Some companies will come remove the system should you cancel, or require a new system for a new house. If you're planning on moving in the foreseeable future, look for a company that will move with you.

7. Will your system qualify me for a home insurance discount?

A security system may qualify you with an insurance premium discount, but this isn’t always the case. It will depend on your insurance company, the security company, and the products/services you have chosen. A quality security provider will help you navigate the path of insurance premiums and help communicate with your insurance provider so that you can save as much money as possible.


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